Having a hosted PBX means flexibility
These great features are available with your hosted PBX, from everyday call handling to enterprise-grade system and group capabilities.
User features
Call forwarding & routing
- Call Forwarding
- Call Forwarding Always
- Call Forwarding Busy
- Call Forwarding No Answer
- Call Forwarding Not Reachable
- Find Me (multiple numbers)
- Simultaneous Ring
- Hunt Groups
- Extension Dialing
- Two-Stage Dialing
- Last Number Redial
- Diversion Inhibitor
Call handling
- Call Transfer (Attended, Blind, Intercom)
- Transfer to Voicemail
- Call Pick Up (Department, Domain, Directed)
- Call Return
- Call Waiting
- Call Notify
- Three-Way Call / Conferencing (Multi-Way Calling)
- Convene Conference, Invite Attendees
- Multiple Conference Rooms
- Scheduled / Instant Conference
- Intercom
- Directed Call Park
- Do Not Disturb (Sync with Server)
- Anonymous Call Rejection
- Selective Call Acceptance / Rejection
- Shared Call Appearance
Monitoring, recording & identity
- Call Monitoring (Supervising, Silent)
- Automatic Recording
- Call Recording
- Call Logs (Inbound and Outbound)
- CDRs
- Account / Authorization Codes
- Authentication by Digest
- ANI/CLI Customizations
- Calling Line ID Delivery (Internal & External)
- Calling Line ID Delivery Blocking
- Calling Name Retrieval
- Charge or Billing Number
- Privacy
- Presence
- Phone Status
- Busy Lamp Field
Voicemail, messaging & portal
- Voicemail (Default & Customizable Greetings)
- Name Recording
- Voicemail Email Notification
- Voicemail Forwarding / Forwarding to Email
- Voicemail User Portal (View, Save, Delete)
- Voice Messaging Group
- Voice Messaging Call Back
- Voicemail Transcription
- Message Waiting Indicator
- Instant Messaging (via SIP SIMPLE)
- XMPP Chat Support
- Music-On-Hold (System Default & Personalized)
- Video Telephony
- Web User Portal (Real-time Call Status)
- Contact List with Presence
- Click to Call
- Inbound Call Handling Rules
- Screen Pops
- Client Call Control (API and User Portal)
- In-Call Service Activation
- Device Auto Provisioning
- Direct Inward Dialing
Group features
Attendants & call distribution
- ACD (Automatic Call Distribution)
- Auto Attendants
- Personal Auto Attendants
- Scheduled Auto Attendant
- Chained Auto Attendants
- Hunt Groups
- Instant Group Call
- Simultaneous Ring (group)
- Queue Management
- Night Mode
- Paging
Group calling & collaboration
- Barge In
- Listen In
- Call Intercept
- Call Park (Directed, Dynamic)
- Business Trunking
- Calling Group ID Deliver
- Hot Desking
- Hoteling
- Group Instant Messaging
- Group Announcements
- Group Custom Ring Back
- HIPAA Fax Compliancy
Configuration & administration
- Configurable Extension Dialing
- Configurable Feature Codes
- Configurable Directories
- Device Inventory
- Department Support
- Office Manager Portal (Web portal)
- Active Calls view
- Auto Attendant Designer
- Call Records & Call Statistics
- Conference Bridge Configuration
- Device Provisioning
- Moves, Adds, Changes
- Music on Hold Upload
- Voicemail Management
System features
Portals & integrations
- Brandable Portals (All User Levels)
- Configurable Permissions
- Custom Domains (Secure)
- Custom Integrations
- Salesforce Adapter
- Virtual Office Control Panel
- Hospitality and Hotel Systems (PMS)
- Click-to-Call from WordPress and CMS
- Predictive Dialer
- Soft Reception Console
API & developer access
- API Access to all System Functions
- Call Control
- Configurable Auth Permissions
- Event Subscriptions (webhook)
- Extensive Documentation
Reliability & scale
- Fault Tolerant
- Active-Active Architecture
- Geo-distributed
- Highly Scalable
- Rolling and Hitless Upgrades
- High Availability Architecture
Ready to put these features to work?
Call us at 914-770-VOIP (914-770-8647) or email contact@simplifone.tel, and we’ll help you build the right plan for your business.